Quality vision
Measurement you can defend
Every NAKTEM result can be traced through the sample, the instrument, the analysis method and the related quality-control records. Our quality processes are developed with reference to the requirements of ISO/IEC 17025 and are continuously improved.
How we work
Documented procedures, authorised operators, calibrated instruments and a technical review stand behind every job.
Your report
What your report contains
A structure you can hand to an auditor: which material was measured, under which parameters and conditions, with which instrument, and the results.
Every report
Standard Analysis Report
Presents your measurement results in a clear, traceable and technically assessable format.
Sample information and scope of analysis
Analysis method used and the relevant measurement conditions
Measurement results, units and the necessary graphical outputs
Where needed, measurement uncertainty and notes on how to evaluate the results
On request
Supporting Technical Documentation
In addition to the standard analysis report, we can share existing technical records and further information for your more detailed review and verification work.
Shareable raw measurement data and instrument output files
Detailed instrument settings and analysis parameters not included in the standard report
Method performance and measurement uncertainty records suitable for sharing
Additional technical explanations that can be prepared within the requested scope
Our quality approach
A systematic approach to reliable analysis
At NAKTEM we aim to develop our analysis processes on the basic principles of ISO/IEC 17025. Our priority is a laboratory infrastructure that supports technical competence, measurement reliability and traceability.
- 01
Impartiality and confidentiality
We protect customer information and put impartiality first in our analysis processes.
- 02
Technical competence
We focus on personnel competence, suitable use of equipment and controlled working conditions.
- 03
Reliable measurement processes
We address the suitability of methods, measurement conditions and the validity of results systematically.
- 04
Traceability and reporting
From sample to report, we care about the integrity of records and the clarity of results.
- 05
Continuous improvement
We aim to evaluate and develop our laboratory processes and strengthen our quality infrastructure.
Documents and scope details
We develop our quality processes with reference to ISO/IEC 17025. If you would like to see current documents and scope details, contact us and we will send them in writing.
Quality controls
Five checkpoints every result passes before it reaches you.
Request review
The analysis request, sample properties and suitability of the method are assessed before work starts.
Controlled methods
Methods suited to the purpose of the analysis are chosen; method verification or validation is carried out where needed.
Equipment check
Calibration and performance status of instruments is checked; the necessary reference and control materials are used.
Technical review
Before results are reported, calculations, data integrity and technical consistency are reviewed.
Traceable reporting
Sample information, method, measurement results and the necessary technical notes are recorded and reported.
Questions
What customers ask about quality
Which standard does your quality system follow?
We develop our processes with reference to the requirements of ISO/IEC 17025, the international standard for testing and calibration laboratories. NAKTEM is not yet accredited to this standard. If your tender or audit requires a specific standard, send it and we will confirm in writing how we can meet it.
Does the report include measurement uncertainty?
Yes where an uncertainty budget has been evaluated, and always when it affects a conformity decision. Where it has not been evaluated, the report states that.
Can you work with a non-standard method?
Yes. The method is validated first for selectivity, precision and robustness, and its limitations are written into the report.
Are my samples and data kept confidential?
Customer information is protected by procedure and contract. Samples and data are not shared with third parties without your consent.
Can I get technical documentation for a tender or an audit?
Send us the standard and the acceptance criteria. We confirm in writing what we can deliver and how it will be reported.
Need technical documentation for a tender or an audit?
Tell us the standard and the acceptance criteria. We confirm in writing how the work will be done and reported.